Supply and Sourcing Terms

Scope is defined for each engagement

The buyer requirement, services, deliverables, exclusions, fees, timing assumptions, and responsible parties are defined in the written commercial scope for the engagement. Work not included in that scope is not implied.

Transaction roles

Galaxa is the seller to the buyer for each order it accepts in writing. The manufacturer supplies the products to Galaxa. The exporter of record, customs broker, carrier, laboratory, inspection provider and issuing authority for each order are stated in the relevant documents.

Galaxa does not act as freight forwarder, customs broker, laboratory, inspection body, certification body or regulatory authority unless the transaction documents expressly say so.

Buyer responsibilities

The buyer is responsible for providing complete and accurate commercial and technical requirements, destination information, and timely decisions. Unless the written scope states otherwise, the buyer remains responsible for confirming destination import requirements, local registrations, market specific legal requirements, and final approval of product, label, artwork, and commercial terms.

Product conformity and specialist responsibilities

As seller, Galaxa is responsible to the buyer for delivering products that conform to the approved specification and the sales contract, within the limits and remedies set out in that contract. The manufacturer is responsible to Galaxa for the products it manufactures and the records, declarations and certificates it issues. Laboratories, inspection companies, customs brokers, carriers and authorities remain responsible for the services, reports, filings and decisions they perform or issue.

Samples and specifications

Where samples are part of the engagement, Galaxa coordinates sample preparation, feedback, and approval with the relevant manufacturer. Approval of a sample does not replace a written production specification or acceptance criteria.

Changes to formulation, packaging, artwork, process, quantity, destination, or other material requirements may require renewed technical, commercial, sample, label, or compliance review.

Quotations and pricing

Prices and lead times depend on the defined product, specification, pack, quantity, Incoterm and named place where applicable, manufacturer availability, input costs, freight assumptions, currency conditions, and quotation validity period.

Only the final written commercial documents accepted for the transaction confirm the applicable price, quantity, payment terms, validity, and included services.

Production, testing, and inspection

Production follow up, testing, inspection, sampling, and loading checks are applied only where included in the agreed scope or required by the buyer, product, destination, manufacturer risk, or agreed control plan.

When Galaxa coordinates an independent laboratory or inspection provider, the provider remains responsible for its work and report.

Shipment and documentation

Galaxa delivers the products under the Incoterm and named place stated in the sales contract, and prepares or arranges the export documents that contract requires. Risk and cost pass to the buyer as that Incoterm provides. Carrier schedules, customs decisions, port operations, authority processing, force majeure and third party performance can affect timing outside Galaxa's control.

Payment, cancellation, and refunds

Payment schedule, deposits, cancellation rights, refund conditions, costs already incurred, and treatment of work in progress are defined in the written commercial documents for the engagement. No general website statement overrides those agreed terms.

Private label, artwork, and packaging

The buyer is responsible for having the rights needed to use its brand names, trademarks, artwork, and other materials supplied for a private label project. Packaging print minimums, unused printed stock, storage, ownership, and the effect of artwork changes should be agreed in writing before commitment where relevant.

Exclusivity and non circumvention

No exclusivity or non circumvention obligation arises from visiting the website, submitting a form, or receiving general information. Any such obligation applies only when expressly agreed in a signed or otherwise binding written agreement that defines its scope and duration.

Priority of engagement documents

For a live engagement, the written scope, accepted quotation, purchase order, approved specification, and other transaction documents take priority over these general service terms to the extent of any conflict.